Last week, in response to the COVID-19 pandemic, BGE announced the suspension of service disconnections, the waiving of new late payment fees through at least May 1st ; and our contribution of $175,000 to local Maryland nonprofits as part of the $1M donation by Exelon companies nationwide to help communities. Today’s press release further highlights our response during this critical time. Beginning today, BGE will work with customers to restore power to those that have been disconnected prior to the March 13 moratorium.
As Maryland residents are working to support the social distancing needs to combat against the spread of corona virus, it our goal that they not have to worry about their energy needs at this time.
Customers who have had their service disconnected can contact BGE at 800.685.0123 to begin the reconnection process. Our call center team will also work with customers to help identify assistance programs that they may qualify for.
While BGE is suspending customer disconnections, there may be times when BGE must plan a temporary outage to address critical work that must be performed on our system. Emergency work, such as downed wires, may require an outage without advanced communication. We may also need to take an outage to replace or repair equipment that could cause sustained outages, if not addressed. We will ensure that customers are notified of such work and will minimize the inconvenience as best as we can by scheduling the work during late night hours and minimizing the duration, to the extent possible. This work is critical and will only be performed if necessary.
We remain committed as your partners.
David Wright, PMP
External Affairs Manager