Position Type
Contractual
Salary
$20/Hour
Closing
The Anne Arundel County Office of Information Technology is seeking a highly motivated individual to fill the role of a Desktop Support/HelpDesk Technician. This is a Temporary/Contractual position with a $20.00 per hour salary.
Summary:
Provide technical assistance and troubleshooting to end-users experiencing hardware or software issues with their desktop computers, laptops, and peripherals. This position will perform HelpDesk functions along with general desktop support.
Duties and Responsibilities:
- Support the county wide HelpDesk with incident management of receiving, logging, tracking, troubleshooting and escalating users support requests via a ticketing system
- Diagnose and resolve hardware and software problems related to desktop computers, laptops, printers, and other peripherals.
- Escalate complex issues to higher-level support teams as needed.
- Provide technical support and guidance to users via phone, email, chat, remote or in-person interactions
- Provide desktop support for all County staff, including remote locations
Qualifications:
- Associate’s Degree or higher in a related Information Technology field or equivalent
- At least 1 year of experience in a desktop support, helpdesk or technical support role
- Experience with Goggle Workspace Environment including Gmail, Calendar, Drive
- Experience with client-facing consulting engagements
To Apply:
Interested candidates should submit a resume and cover letter detailing their relevant experience and qualifications to oit-applicants@aacounty.org