Front Desk at Arundel Olympic Swim Center

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Knowledge of customer service standards and procedures.
• Excellent communication, written and reading skills.
• Ability to react calmly and effectively in emergency situations.
• Ability to prepare routine administrative paperwork.
• Ability to use computer, cash register and adding machine.
• Ability to count money and use basic math skills.
• Good interpersonal skills.

• Arrives on time and ready for shift.
• Enforces all facility policies, rules, and regulations.
• Maintains constant surveillance of patrons in the facility; acts immediately and
• appropriately to secure safety of patrons in the event of emergency.
• Presents professional appearance and attitude at all times, and maintains a high standard
• of customer service.
• Greets customers upon entering the facility.
• Handles guest questions and concerns.
• Takes daily program registrations and pool admissions using cash register, close-out cash
• register at end of shift.
• Answers phones.
• Uses computer and/or cash register to assist patrons with registration of classes and
• parties.
• Assists with cleaning and maintenance of public areas.
• Participates in required in-service training sessions.
• Professionally handles difficult patrons and situations.
• Liaison between facility and birthday parties
• Performs other miscellaneous job-related duties as assigned.

• The ability to read and comprehend simple instructions.