Leak Adjustment Requests

Unusually high utility bills due to plumbing leaks on the property owner’s side of the utility meter are the sole responsibility of the owner, not Anne Arundel County. 

However, the Department of Public Works offers a “Leak Adjustment” as a benefit to our customers faced with the expense of costly plumbing repairs and the associated high utility bill.

Contact Information
Finance
(410) 222-1144

Glen Burnie Cashier’s Office is now Open

The Glen Burnie Cashier’s Office is now open to the public with new hours.
Effective November 2, 2026: All Cashier’s Offices are open Monday – Friday, 8:00 AM – 4:00 PM.

For assistance or payments after 4:00 PM

  • Questions or concerns: Contact Customer Service at (410) 222-1144.
  • Payments: Place sealed check payments in the yellow drop-off box. Payments will be processed the next business day.

Please note that any “Leak Adjustment” is primarily considered a courtesy and may not be approved more than once every five years.

It is also important to understand a “Leak Adjustment” will reduce, but not eliminate, excess water consumption charges due to on-property leaks. Therefore, it is incumbent upon all property owners to adequately maintain their home’s plumbing infrastructure.

To request a Leak Adjustment, please fill out the form by clicking on the button below:

Leak Adjustment Request Form

The completed form should e-mailed to custserv@aacounty.org or mailed to:
 

Anne Arundel County  
Customer Service  
P.O. Box 427  
Annapolis, Maryland 21404

Please contact a Customer Service Representative at (410) 222-1144 if you have any questions.